It's the Customer, Stupid! Merseyside There's a new Head Girl

There's a new Head Girl

he begins to worry

for which he also compiled the question

this book offers surprising insights into a subject that is integral to our everyday life and development

He joined the University of Colorado at Colorado Springs in 1984 as Chairman and Professor in the ECE Department

It's the Customer, Stupid! Merseyside There's a new Head GirlUnhappy customers won't just dump you. No, first they'll tell at least ten or more people about their bad experience with your company, and then they'll broadcast it online. But wait, you say you have a good customer service department? Really? What hoops do your customers have to jump through before you help them? What rules have you wrapped around your customer service department, so that your reps can't really help? How long do you keep your